Shipping policy

Shipping policy

Last updated: September 3, 2026

This Shipping Policy explains how Carnalli (operated by Sabab Services, De Linge 33, 3448 CT Woerden, the Netherlands) processes and ships your order.

Shipping Destinations
We currently ship to addresses within the Netherlands, the rest of the European Union, and the United Kingdom. If you are unsure whether we ship to your location, contact us at carnallishop@gmail.com before placing your order.

Processing Time
Orders are processed and prepared for dispatch within 1-2 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Delivery Times
Once dispatched, standard delivery typically takes:

  • Netherlands: 1-3 business days
  • Rest of the EU: 2-6 business days
  • United Kingdom: 2-4 business days

These are estimates provided by our carriers and are not guaranteed. Delivery times may vary due to customs processing, carrier delays, extreme weather, or other circumstances beyond our control, for which Carnalli is not liable.

Shipping Costs
Shipping costs are calculated and shown at checkout based on your delivery address and order value.

  • Netherlands and EU: free standard shipping on orders over €75.
  • United Kingdom: free standard shipping on orders over £100.

Shipping costs and thresholds may be updated from time to time and will always be shown clearly before you complete your purchase.

Customs, Duties and Taxes (United Kingdom)
As the United Kingdom is outside the European Union, orders shipped to the UK may be subject to import duties, customs fees, or UK VAT, which are collected by the carrier or customs authority and are the responsibility of the customer, unless clearly stated otherwise at checkout. Carnalli is not responsible for any customs delays or additional charges applied by UK customs.

Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number, where available.

Risk of Loss
Ownership and risk of loss for items purchased from Carnalli pass to you upon delivery to the carrier for shipment. If your order does not arrive within a reasonable time, contact us at carnallishop@gmail.com and we will investigate with the carrier.

Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.

Contact Us
Questions about shipping? Email us at carnallishop@gmail.com.