Refund policy

Last updated: September 3, 2026

Carnalli (operated by Sabab Services, KVK 87776790, VAT NL0045372234B27, De Linge 33, 3448 CT Woerden, the Netherlands) wants you to be happy with your purchase. This Refund Policy explains how returns, exchanges and refunds work when you order from carnalli.store.

Right of Withdrawal (14 Days)
If you are a consumer ordering from within the European Union, you have the legal right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason. This period expires 14 days after the day on which you (or a third party you named) received the goods.

To exercise this right, contact us at carnallishop@gmail.com with your order number before the withdrawal period expires. You must then send the item(s) back to us without undue delay, and in any event within 14 days of informing us of your decision to withdraw.

Return Conditions

• Items must be unworn, unwashed, unaltered and undamaged, with all original tags and hygiene stickers still attached.
• Items must be returned in their original packaging where possible.
• We reserve the right to refuse a return or reduce the refund amount if the item shows signs of wear, use, or damage beyond what is necessary to inspect the item, as permitted by applicable law.

Return Shipping Costs
Unless the item you received is defective, damaged, or incorrect, the direct cost of returning the goods to us is borne by the customer. If the item is faulty, damaged in transit, or not what you ordered, we will cover the cost of return shipping and offer a full refund or replacement.

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 14 days of us receiving the returned item(s), or of you providing proof that you have sent the item(s) back, whichever is earlier. Original outbound shipping costs are not refunded, except where required by law (e.g. if the item was faulty).

Exchanges
Instead of a refund, you may request an exchange for a different size or color, subject to availability. Contact us at carnallishop@gmail.com to arrange an exchange.

Damaged, Defective or Incorrect Items
Please inspect your order upon arrival and contact us immediately at carnallishop@gmail.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right at no cost to you.

Contact Us
For any questions about returns or refunds, contact us at carnallishop@gmail.com.